Introduction
Electricity Wizard is bound by the 13 Australian Privacy Principles set out in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (“Act”), which governs the way we collect, use, disclose, secure and otherwise manage your personal information and any applicable state or territory legislation that applies in relation to any Personal Information collected by Electricity Wizard.
This document outlines Electricity Wizard’s policy for the protection of Personal Information collected in accordance with the Act.
We want to ensure your online experience with us is satisfying and safe. Our aim is to safeguard your privacy and the security of your personal information whilst providing a personalised service that meets your individual needs and preferences. We take this stance not just to fulfil our legislative obligations under the Act, but also because we value your trust and our ongoing relationship.
Our privacy policy below explains how we will collect and use the personal information that you may provide us. We may vary this policy from time to time and the current version will be published on this website.
Definitions
In this Policy:
“Electricity Wizard” refers to Electricity Wizard Pty Ltd (ABN: 69 628 408 686).
“Personal Information” refers to personal information as defined in the Act.
“Preferred Partner(s)” refers to Electricity Wizard’s leading partner retailers which are outlined on the Website and may change from time to time.
“Website” refers to Electricity Wizard’s website, electricitywizard.com.au.
How we collect your information
Electricity Wizard may collect Personal Information directly from you, including your name, address, contact number and email when you:
Please be advised that Electricity Wizard cannot accept responsibility for unauthorised access to your information that is beyond our reasonable control. We may also obtain Personal Information from publicly available sources or trusted and accredited third parties.
If you provide us information about another applicant or inquire on behalf of another person, you confirm that they have granted you permission to provide this information to us and have allowed us to process their personal data. You need to have also informed the individual who Electricity Wizard is and what their data will be used for, as set out in this policy.
How will we store your information?
Personal Information collected by Electricity Wizard will be stored by Electricity Wizard in hard copy and/or electronic form. Electricity Wizard will take such steps as are reasonable in the circumstances to protect the Personal Information:
If Electricity Wizard determines that your Personal Information is no longer needed for the particular purpose it was collected, Electricity Wizard will take reasonable steps to destroy or permanently de-identify that Personal Information.
How your Personal Information may be used
Electricity Wizard will only use or disclose your information for purposes that you would reasonably expect in using our services.
Electricity Wizard’s use of Personal Information will include but not be limited to:
Your Personal Information may also be used for the purpose of direct marketing to keep you informed about a range of services which may be of interest to you. Please be aware that through your acceptance of this privacy policy you consent to Electricity Wizard periodically following up with you by way of phone or email to offer you other services that we feel would be of interest to you unless you advise us that you do not wish to receive such follows ups (please refer to the opt out options below).
If your phone number is registered on the “Do Not Call Register”, by providing Electricity Wizard with your details, you provide consent to receiving phone calls from Electricity Wizard and acknowledge and agree that such calls will not constitute unsolicited telemarketing calls under section 11 of the Do Not Call Register Act 2006 (Cth).
Opt out
At any time, you may opt out of receiving any direct marketing or communications from Electricity Wizard by contacting our office on 1300 359 779.
Alternatively, you can opt out by:
Disclosure of your Personal Information
Electricity Wizard will only disclose your Personal Information to a third party in the following circumstances:
The third parties described above may be located in Australia, India, Philippines, Indonesia, United States of America, China and other countries. The countries named in this Policy may change from time to time. As such, for an up-to-date list of these countries, please see the current version of this Privacy Policy.
Access to your personal information
You have the right to access the personal information we hold about you. There is generally no cost for accessing the personal information we hold about you unless the request is complex or resource intensive. If there is a charge, we will notify you in advance so you can agree to the cost before we proceed. Where the regulations of the appropriate jurisdiction you reside prohibits any cost to be charged, we will not charge any fee.
You may request this information by contacting Electricity Wizard at support@electricitywizard.com.au or by callings us on 1300 359 799.
Website
Whilst our Website operates in a secure environment and is professionally hosted, when using the Website you should be aware that no data transmission over the internet can be guaranteed as totally secure. Although Electricity Wizard strives to protect your Personal Information, Electricity Wizard does not warrant the security of any information transmitted to it over the internet. Any information transmitted to Electricity Wizard over the Internet is done so at the risk of the person or organisation transmitting the information.
“Cookies” may be collected by our Website and be used by Electricity Wizard to improve our customer service and for statistical and marketing purposes. This information may include your Personal Information as well as non-personal data such as the server address, domain name, date and time of visiting the Website, pages accessed, previous site you visited, whether you have visited our Website previously and the type of web-browser used.
Where our Website has links to other websites that are not owned or controlled by us, we are not responsible for these sites or the consequences of you going on to those sites.
Complaint or further information required
Any questions about this policy, or any complaint regarding the treatment of your privacy by Electricity Wizard, should be made in writing to Electricity Wizard at support@electricitywizard.com.au
We will respond within 30 days. Any breach of this Policy will be investigated, and appropriate action will be taken to prevent any further breach.
Further information on privacy legal requirements can be obtained from the Australian Information Commissioner at www.oaic.gov.au or by contacting us on 1300 359 779.
We are extremely committed to treating all personal data with diligent due care and in accordance with all of the data protection principles set out above.
This Policy is current as at 23rd December 2021.