Post on June 16th, 2015
In 2010, Victoria Electricity became a part of the national brand Lumo Energy. They also merged with New South Wales Electricity, South Australia Electricity, and Queensland Electricity at this time.
Lumo Energy is a gas and electricity retailer for both residential and business customers. They also have a small telecommunications department in Victoria. Lumo Energy is owned by Infratel Limited, a New Zealand company listed on the New Zealand Stock Exchange. They are, however, an Australian operated company with headquarters located in Melbourne,Victoria.
Lumo Energy has very competitive price plans and special terms and conditions available to their customers, such as their “No Risk Offer” contract and a member’s rewards program. Lumo Energy currently has over 450,000 customers and has experienced quite substantial growth since their brand launched.
Lumo Energy prides themselves in flexible product packages for customers, including an Early Bird Discount for paying energy bills in advance. They also offer price matching; if a customer finds a better price with another energy provider, Lumo will match or beat their price.
Customers of Victoria Electricity are automatically given an Eco-Gold rewards card, which offers savings on a wide range of goods and services, including food and beverages, entertainment, travel, and holidays. Victoria Electricity provides customer support through an online facility called the Customer Zone. This facility enables customers to easily access and manage their electricity and gas accounts.
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